Our Terms and Conditions

CrazyClips3D (“CC3D”) carefully packages and ships each order to the shipping address provided by the customer during checkout. Customers are responsible for reviewing and confirming that their name, street address, unit or apartment number, city, state, and ZIP code are complete and accurate before submitting an order.

CC3D is not responsible for delivery problems resulting from an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

If an address correction is requested before the order ships, CC3D will make reasonable efforts to update it; however, changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Orders returned to CC3D because of an incorrect or undeliverable address may be reshipped at the customer’s expense. Original shipping charges are nonrefundable. Any carrier-imposed address-correction, return, or redelivery fees may also be charged to the customer.

If CC3D mistakenly ships an order to an address different from the address shown on the customer’s order confirmation, CC3D will work directly with the customer to correct the issue.

Once an order has been accepted and scanned by USPS or another selected shipping carrier, the carrier assumes possession and operational control of the package. Shipping carriers are responsible for transportation, tracking updates, delivery scans, delays, routing errors, and delivery execution.

CC3D is not responsible for carrier delays, missed delivery estimates, scanning errors, routing issues, weather interruptions, service disruptions, or other circumstances outside of CC3D’s reasonable control.

Delivery dates provided by CC3D or the carrier are estimates unless expressly stated otherwise and are not guaranteed.

When carrier tracking shows that a package was delivered to the shipping address provided with the order, the order will generally be considered fulfilled and delivered by CC3D.

If tracking shows “Delivered” but the package cannot be located, the customer should:

1. Check all entrances, porches, mailboxes, parcel lockers, garages, and other secure delivery locations.
2. Ask household members, neighbors, property managers, or front-office personnel whether they accepted the package.
3. Allow up to 24–48 hours, as some packages may be scanned before their physical delivery.
4. Contact the local USPS office or applicable carrier and request the package’s delivery details or GPS scan information.
5. Submit a missing-mail request or carrier service inquiry when appropriate.

CC3D may provide tracking information or shipping documentation to assist with an investigation, but CC3D does not control the carrier’s investigation or guarantee recovery, replacement, reimbursement, or a particular outcome.

If a carrier delivers a package to the wrong location despite CC3D using the correct address supplied with the order, the customer must promptly report the misdelivery directly to the carrier and cooperate with the carrier’s investigation.

Carrier-caused misdelivery claims are handled according to the carrier’s procedures, available insurance, and applicable law. CC3D may assist by providing documentation or filing an eligible claim when reasonably necessary, but assistance does not constitute an admission of liability or guarantee that the claim will be approved.

Packages that remain in transit or have not received tracking updates are not automatically considered lost. The customer must allow the carrier’s required waiting period and complete the applicable missing-mail or package-search process.

If the shipment qualifies for carrier insurance, either CC3D or the customer may submit a claim when permitted by the carrier. Any replacement or refund will be considered only after the carrier investigation is completed or the claim is approved, subject to the carrier’s coverage limits and applicable law.

CC3D is not responsible for packages that are lost, stolen, removed, or damaged after confirmed delivery to the shipping address provided by the customer.

Customers concerned about package theft should use a secure delivery address, request that the carrier hold the package for pickup, or purchase an available signature-confirmation service before shipment. Customers may also need to contact local law enforcement, their property manager, or their homeowners or renters insurance provider.

When available, customers may request shipping insurance, signature confirmation, restricted delivery, or other additional delivery services before their order ships. Any additional carrier charges are the customer’s responsibility.

Declining optional shipping protection or signature service may limit the remedies available through the carrier for loss, theft, or misdelivery.

Except where caused by an error made directly by CC3D, CC3D is not responsible for losses resulting from customer-provided address errors, carrier delays, carrier handling, carrier misdelivery, or theft following confirmed delivery.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable federal, state, or local law. CC3D reserves the right to evaluate unusual circumstances individually and may offer assistance or a courtesy resolution at its sole discretion. Any courtesy resolution does not create an obligation to provide the same resolution in future cases.